Our goal is to provide the best customer service and answer all your questions in a quick and timely manner. Below are some of the frequently asked questions.
1. I have never had a Maid service before. How does it work?
.-Just request your service through our website or call our office where Our staff will create a profile. We will ask you some simple questions, including the service you want. Then, we will provide you with an estimate of costs and we will reserve an appointment at the time and date of your choice (It will depend on availability).
2. What time will they arrive?
.-While we can not give you the exact time of arrival, we will give you an estimated time, which will depend on certain factors such as traffic or distance to your residence. We schedule appointments in the morning or in the afternoon. Our first appointment of the day is at 9:00 am and our last appointment, around 4pm.
3. Do I need to be at home on cleaning day?
.-You do not need to be at home when we clean but if you decide to be at home on the day of service it is fine for us. If you are not going to be at home, most of our customers give us an entry code, garage code or any other important information that our cleaners need to have access to their residences.
4. What forms of payment do you accept?
.-We accept all major credit cards, (PAYPAL)
5. How does the distribution of hours work?
.-Hours (by hours cleaning) are for one cleaner, if more cleaners are sent then the time will be divided by the number of cleaners. For example, a four hour cleaning made by two cleaners would be done in two hours. They could be from 2 to 4 cleaners depending on availability.
6. How do I prepare for a cleaning service?
.-You can start by leaving a list of tasks by order of priority for our cleaners, where you can specify some areas and elements that you want us to focus on.
You can help our team focus on cleanup if you leave your home in order before we arrive.
Leave a list with information about sensitive items or items with significant sentimental value. We will take special care of them.
7. Do I need to provide any material?
.-Do not worry; We bring all cleaning products, as well as high quality Proteam vacuums.
8. Benefits of vacuuming your carpets and floors with our PROTEAM equipment
.-HEPA filters (HEPA is an acronym for high efficiency of air particles, so a HEPA filter is a mechanical air filter that traps particles) differ from other filters, for its ability to catch 99.97% of particles with a size greater than 0.3 microns.
9. How does the quotation process work?
.-We will ask for the specifications of your house and we will recommend an estimated number of hours of service for a complete cleaning.
If you are a regular customer (monthly, biweekly, weekly) you will have a discount percentage ( except for promotional services). However, if you decide to change the frequency of your appointment, we will charge you according to your plan and the difference that your change in frequency would imply. For example, if a client is biweekly and postpones his service to the following week, he will be charged as a “every three weeks” client. Once it recovers its biweekly frequency, the price will return to what it was before the change.
10. What happens if I need to change or cancel an appointment?
.-Cancellations must be made before the grace period of 24 hours before your appointment. In other words, an appointment for Tuesday at noon should be canceled before Monday at noon (the day before). Cancellations after the 24-hour grace period will be considered cancellations on the same day and the charges will be applied as follows: a fee equivalent to 30% of your bill will be
11. How do I pay for the service?
.-Credit card through PayPal (no PayPal account required). Once we have confirmed the appointment, you will receive an invoice by email which you can pay online through Paypal. You can also pay by cash or check.
12. Are you insured?
.-Yes, we are fully bounded and insured. Our main priority is to protect your home from any incident that may occur.
13. Do you offer any guarantee?
.-Our services are guaranteed, however, if you are not satisfied with the service we offer you have a cleaning guarantee for dissatisfaction that is valid for 24 hours once the service is finished. That is, if you are dissatisfied with the service, we will perform the cleaning within the next 24 hours.
We can help you save time and focus on the things you love and care about most, including your family and friends. Let us handle the hassle of keeping your home clean. Get in touch with XCLEANPRO!